Refund Policy

Last updated: October 25, 2026

1. Agreement on Payment Disputes: By completing a payment, you agree that after a successful transaction you will not file disputes, chargebacks, or claims with payment processors or aggregators. Any issues must be resolved directly with our support team.

2. Refund Method: Refunds for orders are issued exclusively to the internal account balance of your user account on our website. Refunds are not issued to the original payment method, bank card, or any external account.

3. Suspicious or Fraudulent Activity: In the event of suspicious or fraudulent actions, your account may be suspended or permanently terminated without prior notice. In such cases, no refunds will be issued.

4. Refund Requests: Refunds are only possible upon request submitted by the user to our support service. All requests are reviewed on a case-by-case basis, and approval is at our sole discretion.

5. Non-Refundable Cases: Refunds are not available once a service has been successfully delivered, if the order was completed as described, or if the user provided incorrect information during the order. Refunds are also not available for digital goods that have already been accessed or used.

6. Violation of Platform Rules: If the rules of our platform, as set out on the Rules page, are violated, refunds are not possible. In such cases, the customer forfeits all funds paid, the service will be suspended, and the user account may also be terminated without prior notice.

7. Processing Time: Approved refunds are credited to your internal account balance within a reasonable timeframe. Processing times may vary depending on the circumstances of the request.

8. Contact for Refund Requests: To request a refund, please contact our support service at [email protected]. Please include your order details and the reason for your request. We aim to respond to all requests promptly.